Returns & Exchanges
At Emirates Oud, we are dedicated to providing the finest fragrance experience, and we accept returns on unopened products within 14 days of delivery. If your scent selection does not meet your expectations, our seamless exchange process ensures you find the perfect luxury aroma.
Initiate Your Request
Contact our concierge team via email with your order number and the reason for your return to receive a Return Authorization Code.
Prepare the Package
Ensure the fragrance bottle is in its original, unopened cellophane packaging and securely place it back in the shipping box to prevent damage.
Ship to Our Boutique
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location.
Quality Inspection & Refund
Once our artisans verify the product's condition, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing