Frequently Asked Questions
Everything you need to know about our luxury fragrances.
Are your oud oils and perfumes 100% authentic?
Yes, all Emirates Oud products are crafted using authentic, high-grade agarwood and premium essential oils sourced directly from reputable distillers.
Do you offer international shipping?
We provide worldwide shipping via express couriers. Delivery times typically range from 3 to 7 business days depending on your location.
How should I store my oud to maintain its quality?
To preserve the integrity of the scent, store your bottles in a cool, dry place away from direct sunlight and extreme temperature fluctuations.
What is your return policy for fragrances?
Due to the nature of beauty products, we only accept returns on unopened and sealed items within 14 days of delivery. Sample sets are non-refundable.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment.
What payment methods do you accept?
We accept all major credit cards, including Visa and Mastercard, as well as secure digital payment options like PayPal and Apple Pay.